We are here to help. NAMI Multnomah offers a variety of resources to help individuals with mental illness and their families — from our free support groups and classes, to a Mental Health Resource Guide published annually, and Peer Support Specialist volunteers.
Information on specific mental illnesses can be found on the NAMI National website.
NAMI Multnomah HelpLine & Resource Navigator
The NAMI Multnomah HelpLine is a free service that provides information to peers, family members, and friends. The HelpLine staff assists callers with a variety of questions and needs. They are very knowledgeable about NAMI support groups, education programs, treatment options, and local resources. The HelpLine is staffed Monday-Friday, 10am-3pm.
If it is clear that a caller would benefit from a longer conversation or an in-person appointment, the HelpLine will refer them to a Resource Navigator, a peer or family member with experience in the mental health system. After a preliminary phone conversation, the Resource Navigator conducts research and meets with clients. They provide a safe and supportive place, assist in identifying barriers and prioritizing needs, and refer people to community resources.
Please note that the HelpLine and Resource Navigators are not able to provide counseling, long-term advocacy, case management services, or housing. However, we are happy to connect you with organizations that do provide these services.
Please call NAMI Multnomah HelpLine at 503-228-5692.
Coming by the NAMI Multnomah office?
Be sure you check out our library of free brochures, books, and videos. And you can pick up a copy of the recommended reading list from NAMI National.
Peer Advocacy and Community Supports
NAMI Oregon is now offering Peer Advocacy and Community Supports (PACS) appointments for Multnomah County residents. Started by staff at NAMI of Washington County, PACS is a one-on-one resource referral service to help individuals living with mental illness access a wide range of resources. For more information or to schedule an appointment, please contact NAMI Oregon at 503.230.8009 or firstname.lastname@example.org
Suicide Prevention and Improved Communication
Good communication between care providers and family members of patients seeking treatment for mental illness is imperative in order to improve the quality of care and reduces the risk of suicide for these patients. While confidentiality is a fundamental component of a therapeutic/medical relationship, misunderstandings by clinicians about the limitations created by HIPAA, FERPA, and state laws for preserving confidentiality have caused unnecessary concern regarding disclosure of relevant clinical information.
To address the misunderstandings and lack of clear communication, the Oregon Council on Child and Adolescent Psychiatry published a checklist for mental health providers in 2012. The authors, Dr. Stewart Newman and Jerry Gabay (NAMI Oregon Board Member), have created a companion checklist to help families seek information from providers.